Refund policy

Refund Policy

At Dana Homestore, we want you to love what you bring home. This page walks you through how cancellations, returns and refunds work, so you always know what to expect. Every cancellation or return request is reviewed and approved by our team, and all purchases are subject to the terms below.

Cancellations

Time Frame to Cancel

So we can keep your order moving, please ask to cancel within 48 hours of placing it. Just contact us using the details at the bottom of this page and we will take it from there.

Order Confirmation and Payment

Once your order is in, a member of the Dana Homestore team will reach out by email to confirm the details and make sure everything is correct. Your payment is processed when you confirm, or 48 hours after you place the order, whichever happens first.

Cancellation Fees

  • Within the first 24 hours: full refund with no fees, as long as your item has not yet arrived at our warehouse or left for delivery.
  • After 24 hours: a 5% payment processing fee applies. This fee is set by our payment costs and is not negotiable.
  • Items in our possession, on the way to us or to you, or ready for delivery: you will receive a 65% refund, which helps cover processing, picking and handling. Delivery fees are not refundable.
  • Items that are not yet ready for delivery: you will receive a 95% refund if your payment has already been captured, or a 100% refund if it has not.

Special Orders and Shipped Items

  • Backordered items: if you choose to wait for a backordered item, your order becomes a special order and can no longer be cancelled.
  • Shipped items: once an order has shipped it can no longer be cancelled. It may instead be handled as a return, which can include a 35% restocking fee and return shipping costs.

If We Can't Meet Your Estimated Arrival Date

If we are unable to deliver by the estimated arrival date and you choose to cancel, you will receive a full refund minus the 5% processing fee, provided your item is not already on its way to our warehouse or to your home. If the item is already in transit, a 35% cancellation fee applies.

Returns

Your satisfaction matters to us. If something isn't right, you may return eligible items within 30 days of delivery for a refund, under the conditions below.

What Qualifies

  • Your return must be started within 30 days of the delivery date.
  • Items must be new and unused, in the original packaging, and include all accessories and hardware.
  • Items must be unassembled and unmodified.
  • Approval is required before anything is sent back. Contact us by email and we will review your request and issue a Return Merchandise Authorization (RMA) number.

Items That Can't Be Returned

  • Final sale and special order items
  • Mattresses, foundations, bedding and linens
  • Individual pieces of a sectional
  • Cordless power packs

Fees and Return Shipping

  • Restocking fee: a 35% restocking fee applies to returned items.
  • Return shipping: return shipping is the customer's responsibility. If you would like us to arrange a pickup, we can do so for an estimated $2.50 per pound.
  • Other charges: additional fees may apply for missing parts, refused deliveries or incorrect addresses.
  • Doesn't fit? Measuring is the customer's responsibility, so if you return an item because it does not fit your space, the restocking fee and return shipping costs above apply. See our Shipping Policy for measuring tips.

How the Return Process Works

  • Returned items need to reach us within 20 days of your RMA being issued.
  • We will send you the restocking fee and any delivery charges in writing or by email.
  • Your refund is processed once our team, or an authorized third-party inspector, has inspected the item.

When a Full Refund May Not Be Possible

  • The item has been used, damaged or altered.
  • The item is not in its original packaging.
  • The RMA number is missing.
  • The item was damaged by the carrier during shipping. In this case, a claim should be filed with the shipping carrier.

Damaged Items

We know it's disappointing when something arrives damaged. Please check your items as soon as they arrive and tell us within 24 hours of delivery, with photos, so we can help right away. Claims made after that window cannot be accepted. Please keep all original packaging, since it may be needed if a replacement is approved.

If the manufacturer determines an item can be repaired, we will arrange for a technician to repair it at your home at no cost to you. In that case, a return or exchange is not available. See our Shipping Policy for more on damaged products and missing pieces.

How Refunds Are Issued

  • Refunds go back to your original payment method.
  • Depending on your bank or card issuer, it may take some time for the refund to appear on your statement.

Ownership of Merchandise

  • When a refund or chargeback is issued, ownership of the merchandise returns to Dana Homestore.
  • You are responsible for returning the merchandise in its original condition and for helping with the return.
  • If the merchandise is not returned, we may take further action to recover it.

Questions?

We're happy to help. Please reach out to the Dana Homestore team using the phone number or email on our Contact page. This policy may be updated from time to time, so we encourage you to check back occasionally.