Shipping policy

Shipping Policy

At Dana Homestore, our goal is to make getting your new furniture as easy as possible. We deliver to customers in Fort Worth, Dallas-Fort Worth, Frisco, surrounding areas and throughout Texas. Please review this page so your delivery goes smoothly.

Delivery Options

We offer several ways to receive your order: Outdoor Drop-Off, Indoor Drop-Off, Room of Choice, White Glove, and Pick-Up. Delivery fees vary by location and are shown at checkout.

Outdoor Drop-Off (starting at $99)

Your items are left at the exterior entrance of your home or building, on the ground floor. One flat rate covers any number of items.

An appointment is required.
Items arrive in factory packaging and may need assembly. Assembly, demonstration and cleanup are not included.
An adult 18 or older must be present to sign.
If you notice hidden damage, contact us within 24 hours.
Moving items to your room of choice, assembling them and disposing of the packaging are up to you.

Indoor Drop-Off (starting at $149)

Your items are brought just inside your front door.

An appointment is required.
Items arrive in factory packaging and may need assembly. Assembly, demonstration and cleanup are not included.
An adult 18 or older must be present to sign.
If you notice hidden damage, contact us within 24 hours.
Moving items to your room of choice, assembling them and disposing of the packaging are up to you.

Room of Choice (starting at $199)

We carry your items into the room you pick.

An appointment is required.
Items arrive in factory packaging and may need assembly. Assembly, demonstration and cleanup are not included.
An adult 18 or older must be present to sign.
If you notice hidden damage, contact us within 24 hours.
Unpacking, assembling and disposing of the packaging are up to you.

White Glove (starting at $249)

Our premium, full-service experience.

Room of choice: delivery to the room you select.
Delivery updates: email and text notifications along the way.
Signature: an adult 18 or older must be present to sign.
Setup: we unpack, assemble and place your furniture.
Inspection: we inspect and clean your furniture and take care of minor issues.
Walkthrough: we show you how your new furniture works.
Packaging removal: we take the packaging away with us for recycling.

Pick-Up (no charge)

Prefer to collect your order yourself? Pick up at our Fort Worth location at no extra cost, on a schedule that works for you. If you can't make it, delivery is available for a fee, so just ask when you order. See the Pick-Up Policy below for details.

Delivery Requirements and Signature

A signature is required for all delivery options, and the person signing must be 18 or older.
If the person receiving the order is not the buyer, a valid government-issued photo ID is required and the name on the signature must match the name on the ID.
Please make sure an authorized adult is available to receive and sign for your delivery.

Delivery Timing and Conditions

Ship date: the estimated ship date is when your order is expected to leave our warehouse. Your final delivery date depends on transit time and your address. Most in-stock items ship the next business day.
Backorders: parts and products that are out of stock with us or our vendors are backordered after your order is placed. If part of your order is backordered, we ship everything together once the full order is ready, even if some items are in stock. We do not split deliveries.
Possible delays: delivery dates can shift because of vendor availability, your location, weather, shipping volume, inventory or delivery capacity changes, and events outside our control.
Refused or returned deliveries: if a delivery is refused or sent back, a 35% restocking fee plus freight costs in both directions will apply. Attempted delivery, detention and storage fees that result from refusing a shipment or not meeting delivery requirements are the responsibility of the recipient.

Will It Fit? Please Measure First

Before you order, please make sure your furniture will fit. Measure the doorways, hallways and stairs it needs to pass through, as well as the spot where it will go. Can't find the dimensions on a product page? Just ask us before you buy and we'll gladly help.

It is the customer's responsibility to confirm that the furniture will fit. If you return an item because it doesn't fit, you will be responsible for a 35% restocking fee and the return shipping costs. These terms are part of our Refund Policy.

Damaged Products and Missing Pieces

Please inspect your order as soon as it arrives. Damaged products and missing pieces must be reported within 24 hours of delivery, and we cannot accept claims after that. When you contact us, please include photos of the damage and keep the original packaging, since it may be needed for a replacement.

If a defective product is covered by a warranty, service follows the manufacturer's policies. A specialist will first visit with the right repair materials to restore the product to like-new condition. If the specialist finds it can't be repaired to like-new condition, they will issue a written report and a replacement will be arranged based on that report. A repair attempt must be allowed before a replacement can be approved. If a repair can't be done in your home, we will arrange to collect the item, repair it and bring it back to you.

Pick-Up Policy

Confirming your pick-up: after you order, a team member will contact you to confirm your order and schedule a time that works for you. Please give us an accurate phone number and email.
Location and timing: pick-up is at our Fort Worth location, during pick-up hours of 10am to 5pm. Please arrive within your scheduled window to avoid delays.
Identification: bring a valid government-issued photo ID that matches the name on the order.
Inspection and acceptance: please look over your furniture carefully at pick-up and tell our staff right away about any damage or defects. By signing the receipt, you confirm that you inspected the furniture and accepted it in good condition.
Loading: our team will help where we can, but staff may be assisting other customers, so we suggest bringing a helper, a suitable vehicle and anything else you need to move large furniture. Securing your furniture for the trip home is your responsibility.
Changes: if you need to cancel or reschedule, please let us know at least 24 hours ahead. Without that notice, additional fees or storage charges may apply.
Can't pick up? We can deliver instead. Just ask about delivery options when you order.
Pick-up window and storage:
- After we let you know your order is ready, you have 15 calendar days to collect it at no extra cost.
- After 15 days, a storage fee of $10 per day applies for each additional day, up to 21 days total.
- If your order is still uncollected after 21 days, it will be cancelled. The storage fees and a 20% restocking fee will be deducted from your refund.

Storage and restocking fees are applied consistently so that we can keep our space available for all our customers. Picking up promptly helps you avoid extra charges.

Additional Terms

Dana Homestore may cancel or delay an order because of manufacturer, carrier, stock or cost issues, with or without prior notice.
If carrier costs increase unexpectedly, an additional shipping charge may be requested. If it is declined, the order may be cancelled.
We inspect and ship merchandise in factory-manufactured condition unless noted otherwise, and we take care with palletizing and packaging to help prevent damage.
If an item is lost or damaged in transit after it leaves our location, the buyer should file a claim with the freight company. In some cases we may, at our discretion, arrange a repair where possible. When insurance, carrier liability or repair is available as a remedy, monetary compensation is not offered.
Texas sales tax applies to orders placed or fulfilled in Texas, and tax-exempt status does not apply.